Ordering & Delivery
Is there a minimum order amount?
How do I make payment?
You can make payment securely during checkout via PayPal (card or PayPal account).
Can I place an order over the phone, by email or on social media?
Yes. You can place an order over the phone on 07593315155 (calls, Whatsapp messages or texts); email or via Instagram DM or Facebook. You will still be required to pay for the order online. We will email you an invoice with links to pay for the order via PayPal.
How much notice do I need to give for delivery of an order?
Check the relevant product to see how many days we need to prepare and deliver your order (between 24 hours and 5 days) If you place an order before 2pm, for snack boxes, meal boxes, snack and fruit platters you can get your order as early as the next working day, so in some cases you only need to give us 24 hours notice.
How will my order arrive?
The food arrives on beautifully presented plastic platters and is ready to serve. Please note that platters cannot be put in the oven or microwave. We are working on using more sustainable alternatives. We recommend that the food is consumed within 24 hours of delivery
Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options, however, most of our products are not suitable for those with allergies as our kitchen handles wheat, milk,eggs, fish and nuts.
Do you do on-site catering such as events, conferences, weddings and so on?
Yes. Our services are available UK wide. We require a minimum of 15 working days notice.
Our charges are made up of 3 elements: 1) food required 2) time on-site and 3) transport to & from the site. Our rates start from £35 an hour for a minimum of 3 hours. Transport costs are location dependent.
What do you charge for delivery?
£14.99 : Monday to Friday.
£19.99 : Saturdays.
Where do you deliver to?
When do you deliver?
At your preferred date and time.
How much do I need to order for delivery?
There is no minimum order value. Spend £500 or more on drop-off orders and get free delivery.
Where do I collect my order from?
From our kitchen in Paddington. The address is:
5 Hogan Mews
When will my order be ready to collect?
Pick up is between 1pm and 9pm on your required date except where you have an alternative arrangement.
Do I need to bring anything with me?
A smile :)
Please note that we cannot be held liable for any damages to your order once they have left our premises.
If we have not answered any of your questions, please contact us for more information.